design, inc. T E R M S & C O N D I T I O N S

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T E R M S & C O N D I T I O N S

All custom orders require a 50% down payment at time of order to secure your place in the production schedule, with the balance plus shipping and handling paid prior to packaging and shipment. For deliveries, the final balance is due upon delivery when delivery is made within two weeks of order completion. If delivery is not scheduled until later, the final balance is due upon completion of the order. Order cancellations forfeit costs incurred, dependent upon the status of order production at the time of cancellation. aspen high design, inc. reserves the right to retain any or all of the down payment, again depending on status of the order at the time of cancellation. A written Order Estimate & Agreement contract is provided for all custom orders, outlining all Terms & Conditions of sale. We can accept Visa and MasterCard; however, we do not take online orders through our website. Please call us with credit card information for a secure purchase transaction.

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P R I C I N G

There is a pricing guide at the bottom of each product category page charting standard costs, including the basic pricing outline for how each item is then custom quoted. For pricing estimates, call us or simply click "Request Quote" button to receive a prompt response to your inquiry by completing the estimate form. Orders are custom-priced, as the cost is based on dimensions, the size and uniqueness of logs used, as well as the extent of the wood characteristic detail, etc. We are not a factory nor a retail store -- all our creations are absolutely one-of-a-kind. Products are also available in our showroom inventory for sale, always featured by clicking "For Sale" button (also featured on each item's category page). Some furniture styles may be ordered in basic standard sizes at a standard price. Refer to the Pricing Guide at the bottom of each category page. For specific pricing, request a free estimate, or simply contact us by email or phone with your ideas and questions.

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S H I P P I N G & H A N D L I N G

Depending upon the size and the weight of your order it will be shipped within the continental United States by a ground service carrier or, for larger shipments, by truck motor freight. Be sure to include your city, state and zip code when you request a free estimate so that we may also estimate shipping and handling to your destination. Shipping is available to virtually anywhere around the world. All aspen high products are carefully packaged for secure and safe transport, proudly using recycled packaging materials and heavy-duty wooden crating.

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P R O D U C T W A R R A N T Y

aspen high design products are manufactured and finished to last a lifetime. However, we will repair or replace (original purchaser only) any product that is determined to be structurally unsound, with aspen high design reserving the right to authorize any such return. Costs for warranty shipping and handling will be the responsiblity of the Customer, or as agreed upon with aspen high design. NOTE: "Checks" are naturally inherent in aspen logs and shall not be considered defects. "Checking" is the natural splitting found in dead aspen trees, and does not compromise the integrity nor the strength and durability of the aspen furniture.

Phone + Fax 970.887.2135 info@aspenhigh.com Tom & Kris Swanson aspen high design, inc. 586 County Road 4052 - PO Box 4015 - Granby, Colorado USA 80446

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